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FAQs en

Frequently Asked Questions - Maxi-Fun

Find the answers to your different questions

Based in Sierre (150 km from Geneva), Air Games Maxi Fun sarl was founded in 1998. Our team of employees is made up of a dozen very competent and available professionals.

Air Games Maxi Fun sarl develops, produces and distributes several innovative and always based on a sporty, ecological and Playful. We market our products in more than 40 countries on 5 continents.

Through its know-how and its desire for innovation, Air Games Maxi Fun sarl offers you fun products, performing high safety standards (TUV, Swiss TS, Veritas, CE). The quality of our products and our after-sales service will satisfy you.

If you can't keep track of your order, it means your order is probably not shipped yet; You will be able to follow your order only after shipping. Also, if your order is cancelled, you won't be able to track it.

The system is the same as in a shopping mall. The basket allows you to bring together all the products you want buy and pay for the entire order in one go.

If you want to buy one of our items, click the "Add to the Basket" button on the product or the "add to the basket" button on the detailed product page. Once you've added all the products you want to buy in your cart, you can place your order by clicking on the basket icon at the top right of the page.

NOTE: You can access the contents of your shopping cart at any time by clicking on the basket icon at the top right of the website page

You can change the contents of your shopping cart by following the following steps:
  1. Change the amount of an item in my cart: Click on the basket icon at the top right of the home page, then click the "see the basket" button, and then click the "Qté" amount column. Select the number of items you want. Your cart will be automatically updated.
NOTE: As we strive to offer you the best products at unbeatable prices, we need to restrict the amount available to purchase certain products in order to allow the majority of our customers to enjoy very low-priced items. or in limited quantities. We may also change the amount of an item when validating or processing your order. In any case you will be notified of any changes made to your order
  1. Delete an item from my cart:
To remove an item from your cart, click on the basket icon at the top right of the home page, then click the "delete" button next to the item you want to remove from your cart.
Checking is a simple process to confirm that you want to buy every product in your cart and that your preferred payment method has also been selected correctly. Be sure to check all the items in your cart and then click the "place my order" button.
  • Step 1: WELCOME
Click the "pass my order" button. If you're not yet logged into your Maxi-Fun account, log in by entering your email address and password, then click the "connect" button or click the "connect via facebook" button directly. Create an account if it's your first order. Once you're logged in, you'll be immediately redirected to stage two of the "address" check.
  • Step 2: ADRESSE
    1. Select one of the pre-registered addresses on your account in the "your delivery address" box to the left of the page. Enter a delivery address if it's your first order, select the address by clicking on the "select this address" button,
    2. You can also change one of the addresses by clicking on the "edit" button on the address you want to change. Or add a new address by clicking the "add a delivery address" button
NOTE: If you want to have 2 different addresses for the delivery and billing of your order. We invite you to deselect the default "charge to the same address" at the bottom of the page, then enter your contact information and then click the "select that address" button.
  1. Click the "save and continue" button.
  • Step 3: LIVRAISON
  1. Choose your delivery method
  2. Click the "save and continue" button
  • Step 4: PAYMENT
  1. Choose your payment method (Cash on delivery or mobile payment)
  2. Be sure to add a voucher if you wish
  3. Finally click the "Validate My Order" button
A wish list is a personalized list of products you want to buy Add an article: To add an item to your wish list, you must first click on the product you want to add to the list. Then when viewing the detailed page of the product, you can then click "Put aside"." If you are not logged into your account, you will be asked to do so. The product will be added to your list. Delete an item: To remove an item from your Wish List, go to your Wish List, then click the "remove the product" button at the bottom of the relevant article. Move an item: To move an item from one Wish List to another, go to the Wish List where the item is, pass your cursor on the "move the product to another list" button at the bottom of the relevant item, and then select Destination list.
If you want to order on Maxi-Fin, click the "buy" button on the product or the "add to the basket" button on the detailed product page. Once you've added all the products you want to buy in your shopping cart, follow the following steps: WARNING: Adding an item in stock to your shopping cart doesn't hold it for you. The available stock is only assigned to your order when you clicked the "validate my order" button (step 4) and received an email and a call or SMS to validate your order.
Yes, to be able to buy products on Maxi-Fun you must be a registered user.
First, check that your order's validation email is not in your inbox's "spam" folder. If you do not find this information, please contact our customer service by phone on 41 27 455 86 85 or leave us a message here a few hours after your order.
You will only be allowed to pay in Swiss franc, Euro or Dollars.
If you've forgotten your password, you can reset it by requesting a link to your email address. To reset your password, we invite you, To:
  1. Visit the "Login" section of our website;
  2. Click on "forgotten password."
  3. Enter the email address associated with your account maxi-fun.com
  4. Click "submit."
We will email you with a link to a page on which you can easily create a new password. Remember that we can only send this link to the email address associated with your MAXI-FUN account If you don't see the email in your inbox, make sure it hasn't been sent in your "unwanted" or "spam" emails. If the email ends up in your "unwanted" or "spam" emails, you need to move it to your inbox to open the link. Then click on the link and enter your new password. Once your password is created, it's active immediately, so you can log in and continue shopping.
Yes, when customer service or delivery service contacts you by phone, email or SMS to confirm your order, you can request a change of address for another location in the same region and city. If your new address is in another region or city, the order will be cancelled and replaced to apply the shipping costs of your new location.

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