Frequently Asked Questions
I go shopping from abroad. Can I pay in foreign currency?dodoYou will only be allowed to pay in Swiss franc, Euro or Dollars.
Do I need a Maxi-fun account to make a purchase?dodoYes, to be able to buy products on Maxi-Fun you must be a registered user.
Can I change my delivery address after I place my order?dodoYes, when customer service or delivery service contacts you by phone, email or SMS to confirm your order, you can request a change of address for another location in the same region and city. If your new address is in another region or city, the order will be cancelled and replaced to apply the shipping costs of your new location.
How can I use my wish list?dodo
How do I change items in my cart?dodo
- Change the amount of an item in my cart: Click on the basket icon at the top right of the home page, then click the "see the basket" button, and then click the "Qté" amount column. Select the number of items you want. Your cart will be automatically updated.
- Delete an item from my cart:
I forgot my login or my login information. What should I do?dodo
- Visit the "Login" section of our website;
- Click on "forgotten password."
- Enter the email address associated with your account maxi-fun.com
- Click "submit."
I have not received my order number, even though my payment is being processed successfully. What should I do?dodoFirst, check that your order's validation email is not in your inbox's "spam" folder. If you do not find this information, please contact our customer service by phone on 41 27 455 86 85 or leave us a message here a few hours after your order.
How do I order on Maxi-fun?dodo
How do I check my order?dodo
- Step 1: WELCOME
- Step 2: ADRESSE
- Select one of the pre-registered addresses on your account in the "your delivery address" box to the left of the page. Enter a delivery address if it's your first order, select the address by clicking on the "select this address" button,
- You can also change one of the addresses by clicking on the "edit" button on the address you want to change. Or add a new address by clicking the "add a delivery address" button
- Click the "save and continue" button.
- Step 3: LIVRAISON
- Choose your delivery method
- Click the "save and continue" button
- Step 4: PAYMENT
- Choose your payment method (Cash on delivery or mobile payment)
- Be sure to add a voucher if you wish
- Finally click the "Validate My Order" button
How do I use the cart?dodo
The system is the same as in a shopping mall. The basket allows you to bring together all the products you want buy and pay for the entire order in one go.
If you want to buy one of our items, click the "Add to the Basket" button on the product or the "add to the basket" button on the detailed product page. Once you've added all the products you want to buy in your cart, you can place your order by clicking on the basket icon at the top right of the page.
NOTE: You can access the contents of your shopping cart at any time by clicking on the basket icon at the top right of the website page